If the local checks show nothing, THEN call tech support. After all, the first thing tech support is going to check very likely is going to be whether or not the XCS can reach Kaspersky. Maybe there is a Firebox in front of the XCS and someone just set up Geolocation and blocked Russia. On the flip side of Bojan's argument, now that has pointed out that it could be due to a block, the FIRST thing to do would be to check if Kaspersky is being blocked on Kumar's end of the setup. Then the reason is not obvious, tech support should be able to help you solve the problem, specially when there are possibly some problems on the Kaspersky/server side involved. One thing is to know what the message means, another thing is to find out why this is happening and how to resolve the problem. That's correct, still when they pay for LiveSecurity, they should use the tech support they paid for. This can be caused by a timed-out or blocked connection. Competitors such as Avira offer an auto-update feature. Kav_pattern_update error indicates that the pattern update could not beĬompleted because there was no connection to the Kaspersky Anti-Virus However, one downside is that Kaspersky doesnt allow you to update apps from within the antivirus. Stay safe from hackers, viruses, worms, spyware, botnets, ransomware and web threats. The manual for the XCS tells you what this error is: Kaspersky Internet Security offers premium protection against identity theft and safeguards your privacy. I'm guessing you have a Watchguard XCS in this case.
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